THE HUMANS BEHIND
HUMAN FACTOR HUB
Having a team with the required expertise to execute projects, is critical to achieving success. Our multi-disciplinary team of professionals, have strong backgrounds in the aviation, healthcare, wildlife tourism, corporate and organisational safety arenas and offer over 100 years of combined experience in human factors training and safety management in high risk domains.
David is a Human Factors and Risk Management specialist and a Senior Associate at GoCrisis Management (UK). He has over 25 years of experience in high risk industries, in operational and management roles, primarily within the health care and aviation sectors. Within health care, David gained experience in emergency service operations and helicopter emergency service management. As a pilot he gained experience in training, charter and flying doctor services and flew in Afghanistan under contract to the US Department of State and, for ten years, was in short and long-range airline operations at South African Airways. David managed SAA’s Human Factors and Crew Resource Management training and led major safety incident investigations and as a result, dealt with international safety agencies, aircraft manufacturers, regulating authorities, unions, academics and large investigation teams. David holds a Bachelors Degree in Emergency Medical Care , a Masters Degree in Human Factors in Aviation with Coventry University (UK), is a member of the EAAP (European Association of Aviation Psychology) and is currently undergoing certification, by Stamp Engineering Services (USA), to apply systems engineering to safety and risk management.
Neil has more than 30 years of Aviation experience working in a variety of senior roles, as an experienced International Airline Captain and Human Factors specialist.
He specializes in resilience engineering, risk analysis and Enterprise Risk Management together with developing Non-Technical skills programs for leaders as well as frontline operators.
His experience includes participating in accident investigations as a human factor specialist as well as pioneering safety management systems implementations across various Industries including, manufacturing, hospitality, wildlife tourism and aviation.
Michael worked for Anglo American as a corporate pilot before joining South African Airways. He spent 25 years as a long range pilot ending his career as a Senior Captain on the Airbus A340 fleet. As an airline pilot he had many opportunities to observe, experience and interact with people, resulting in acquiring the social and cognitive skills required to operate in a highly skilled high risk environment. He has used these transferable skills to train other people working in high risk industries in effective leadership, complex problem solving, decision making, team work, communication, stress and fatigue management. Throughout his airline years he has had exposure to human factors, safety science, risk management and participated as a LOSA auditor. He has an avid interest in finance, business management and how start-up businesses grow to realise their full potential.
Cyndy has worked in aviation for 20 years. After training in Australia, she flew humanitarian contracts in Angola, Kenya and Sudan. Cyndy then spent 16 years as an airline pilot for South African Airways, flying both domestic and international routes. Working in high risk, dynamic and multi crew environments has afforded her the frontline exposure to Human Systems Integration, which then evolved into a passion for Human Factors coaching. Cyndy has been involved in the development and facilitation of safety leadership training material for management across various high-risk industries. Crossfit training is Cyndy's other passion. After competing nationally for a number of years, she now coaches functional Crossfit training, another avenue in which Cyndy helps people to achieve their true potential.
SYSTEMS ENGINEERING SPECIALIST
Loren has over 25 years of aviation experience in flight instruction, corporate charter and international airline operations on large jet airliners. As a Human Factors Specialist he has assisted in investigating aviation incidents, where he was involved in the data collection, analysis, production of reports as well as reputation risk management and communication handling with the regulatory authority. He has a broad background in the construction arena. His experience in total project management, controlling budgets, negotiating subcontracts, and providing day-to-day communication with the project team, to ensure jobs remain on schedule and within budget, has resulted in strong working relationships with owners, architects, and engineers. Loren is currently undergoing certification, by Stamp Engineering Services (USA), to apply Systems Engineering to safety and risk management.
SYSTEMS ENGINEERING SPECIALIST
Paul Wilson, graduated from the University of Witwatersrand in Aeronautical Engineering in 1994. He concurrently completed a Commercial Pilots Licence prior to a career in aviation. Having joined a large airline in 2000, has accumulated 20 years experience on large jetliners in a multi-crew environment, he fulfilled a management function initially as a safety officer, thereafter as the Technical Pilot for Airbus Aircraft. Paul is an Airbus trained and certificated Airbus Post Maintenance Flight Test Engineer, having also completed in excess of 70 large jet test flights as a Flight Test Pilot, and as a training Captain fulfils a role as ‘train the trainer’ in the test flight function.
Paul subsequently returned to WITS University to complete a Masters Degree in Engineering specialising in Systems Engineering and Analysis, Lean Engineering, Maintenance, and Quality Engineering. This culminated in completing projects requiring data modelling and analysis to improve operational efficiencies.
AVIATION SAFETY SPECIALIST
Cobus Toerien is the Technical Director of ALPA-SA and is an IFALPA (International Federation of Airline Pilots) accredited Aircraft Accident Investigator, advising on Safety Management and Human Factors. He graduated from the South African Military Academy with a BMil degree and, after completing four operational tours on Impala and Mirage type aircraft, served as the Officer Commanding of 2 Squadron for a period of 5 years. In 1999, Cobus joined a large international airline as an Aircraft Accident Investigator, before heading up the entire department as the Flight Safety Manager. Cobus has flown Boeing and Airbus aircraft globally during his tenure at the airline, and has facilitated CRM and Human Factors courses over the last two decades. Cobus brings this wealth of knowledge and skills to the Human Factor Hub.
HUMAN FACTORS SPECIALIST
Anton Nel is a former airline pilot with over 25 years in the industry. Outside of airline flying, Anton has remained active in general aviation and has served as a Safety Manager and as a Director of two Air Charter Companies and of an Aircraft Maintenance Company. He completed a B.Comm degree at the University of Cape Town prior to commencing his flying career and has an avid interest in business management and working with people . He joined the Human Factor Hub in 2020 and having had 25 years of exposure to human factors training and safety science, is passionate about unlocking potential in people and promoting safety within organisations that operate in a complex and high risk environments. He resides in White River Mpumalanga and enjoys the outdoor activities that the area offers.
HUMAN FACTORS & RISK SPECIALIST
Malora has more than 20 years’ experience living, working and traveling in remote wilderness environments in Africa. She was the managing director, for an independent company who provided risk and assistance services to a host of tourism and safari operators across Africa. Her work experience has incorporated a number of industry sectors such as insurance, aviation, medicine as well as conservation. Her journey and experience has evolved her passion in adapting a variety of human factor disciplines to advance effective risk management in industries operating in geographically dispersed and remote contexts. Malora has completed an M.Com degree in Applied Risk Management, and she’s currently working on a PhD in behavioural decision-making under uncertainty with Erasmus University, Rotterdam. She holds an Honours degree in Psychology and a Diploma in organisational change management. She is a registered Trauma Counsellor with the Health Professions Counsel of South Africa (HPCSA).
HUMAN FACTORS SPECIALIST
Yugan trained at BAE systems in Australia, where he qualified as a commercial pilot and duly enjoyed 20 years of commercial flying for Africa’s largest airline. He is the current chairman of the Airports Ground and Environment committee for South Africa, and he is also the current representative of the runway safety committee at King Shaka International Airport. Yugan is director, and operations manager for Zimele Drone Solutions, and is also a South African Civil Aviation Authority-approved multi-rotor instructor. His flying experience has enabled him to seamlessly, effectively and efficiently combine human interaction with automation. Yugan’s instinct to make the right decision in high risk environments has been honed from years of experience flying large commercial airliners and more recently beyond-visual line of site drones. He developed a desire to also see others succeed and seeing an opportunity to coach, he became a Neuro-linguistic Practitioner certified by the American Board of Neuro-linguistics.
SENIOR AVIATION CONSULTANT
Tony started his career in the South African Air Force where, in addition to 10 years of flying, he completed an Accident Investigation course, held the role of Flight Safety Officer for 8 years – later becoming a Flight Safety Coordinator – and fulfilled a PR Role. He then started his commercial Airline career at Comair, later moving to South African Airways where he served as a PR Director and general Exco member for ALPA-SA for 3 years respectively. In the latter role, Tony helped to establish the Critical Incident Response Programme (CIRP). He then relocated to the Middle East where he flew B777 Aircraft on a worldwide network at Emirates Airline for 19 years. Over this time, Tony gained extensive insight into the human aspects of managing a modern multi-cultural airline in a complex network and environment. He was part of the Peer Support team for 15 years, and was a Human Factors Instructor for 4 years. In this role, he was able to apply his vast knowledge and love of teaching in the classroom to both Pilots and Cabin Crew. Tony has been at the forefront of global aviation for almost four decades. This has given him first hand experience of the challenges facing the industry today, as well as the expertise to offer relevant solutions.